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Trustindex verifies that the original source of the review is Google. Super fast, very efficient and unbeatable rates. About time a professional tow company takes root in a rural abyss, where it’s who you know and who you blow. Not this time.. looks like there’s a new sheriff in town…Trustindex verifies that the original source of the review is Google. Loved their reactions on tv 🤣 that's allTrustindex verifies that the original source of the review is Google. A Story of Professionalism, Compassion, and Hope I am writing to formally commend one of your drivers, Khyree, whose exemplary service turned a distressing ordeal into an experience of genuine kindness. Yesterday afternoon, my car broke down unexpectedly after a long day. As a cancer patient returning from chemotherapy, I was especially anxious to get home and rest. I made a brief stop at Dollar Tree, only to find myself stranded in the parking lot. At exactly 4:34 pm, I contacted AAA for assistance, making sure to inform the dispatcher of my medical condition in hopes of expediting help. About forty minutes later, a battery check mechanic arrived. This individual was both kind and helpful, conducting a prompt assessment, but unfortunately my car's problem was more serious—the alternator had failed, not the battery. The mechanic explained the situation and assured me that a tow truck would be sent to take my car a short distance across the street to my trusted mechanic. That reassurance, however, was the beginning of a long and frustrating wait. I received an initial update and a “wellness check” call, which I appreciated, but as the minutes passed and no tow arrived, I called AAA several more times for updates. Each time, a different story unfolded: I was told various drivers had been dispatched, each with a promised wait of another 30 or 40 minutes. Sometimes I was assured that a driver was en route, only to find out later that no one had actually been assigned. During my final call, the representative admitted that a driver still had not been located. The evening wore on and my anxiety mounted as darkness fell. Finally, at 8:16 pm—nearly four hours after my initial call—I received a voicemail from “THE TOW TRUCK COMPANY” stating that my driver would arrive in five minutes. The driver was Khyree. Khyree arrived promptly, and though I was uncertain whether he was the third or fourth driver assigned, he explained that he had just received the request. Despite the confusion from earlier calls and the lateness of the hour, Khyree approached the situation with compassion and professionalism. It was now fully dark, and the area was quiet, but his presence was reassuring. He took care to ensure I felt safe and respected. Khyree worked efficiently, loading my car onto the truck and transporting it – across the street - to the mechanic—a trip that took only a few minutes, but was executed with the utmost care. The remainder of the time was spent meticulously loading and unloading my vehicle, demonstrating his attention to detail and regard for both my safety and my property. In total, I had waited from 4:34 pm until 8:16 pm for help to travel a very short distance. The lack of urgency and inconsistent information from AAA’s phone staff was deeply disappointing, especially since I have relied on their roadside service since 1996. My faith in the process wavered. However, Khyree’s actions restored my trust in people. He treated me with dignity and embodied the highest standards of customer service and community care. His empathy, skill, and professionalism were a much-needed light at the end of a long, difficult day. I am deeply grateful for the way he conducted himself, and sincerely hope his dedication will be recognized. It is employees like Khyree who elevate your establishment from a simple business to a haven of hope and humanity for those in vulnerable situations. Thank you for fostering an environment where empathy and professionalism thrive.Trustindex verifies that the original source of the review is Google. I set up a tow for the morning. Now even though they called and said there was a few hiccups and would be late for the time I ask for.....it was them calling me and keeping me in the loop that I was very appreciative for. They let me know how long ...where they were at and how close they were to me. I glad they communicated with me and why I would use them again.Trustindex verifies that the original source of the review is Google. They need zero stars!!! THEY JUST ROB PPL AND BLATANTLY SAY IT TO THE PPLS FACES!!! (Where is the law out here?)Trustindex verifies that the original source of the review is Google. I have a teenage son. He had two tire blowouts in a month. This office was the nicest out of the previous experiences I’ve had with other towing companies. The staff of ladies they have working there were friendly, professional, and prioritized getting the truck out asap. I was in and out in no time. When your vehicle is towed, it’s not pleasant but I was very pleased with my experience.Trustindex verifies that the original source of the review is Google. I have a 2024 that has JUST been serviced. They tow my car & when I get it it back I have not 1, not 2 but THREEEEE new warning lights ABS & traction issue now. WHAT IN THE ACTUAL HIZZELL? I know somebody better call me ASAPTrustindex verifies that the original source of the review is Google. Called at 1:50am to get a car with no handicap placard visible and parked in an assigned spot to my handicapped brother (clearly marked) at my apartment. The lady at the desk said her driver was just getting back and she would send the truck to come remove the vehicle. It has now been 2+ hours and still no truck. Idk if she thought I would just go to bed and she wouldn't have to send the truck, but I am going to send a complaint in, post this review, and talk with my property management because this is ridiculous...Trustindex verifies that the original source of the review is Google. IDK about those 1 stars.... but THEY CALLED ME thru AAA to RESCUE ME in the blazing heat. I called at 430pm to get towed.... 715pm rolls around still nothing so I place in another request thru AAA and call them... turns out that 777 Towing (original service provider) did not phone me to cancel the tow. In fact: they marked that they completed the tow while I was sitting in my car literally baking in 90 degree heat. Corey from The Tow Truck Company is da man; he is literally the beginning the intermission and the ending. Period. he took the effort to save me; he told me other company straight up left me hanging cold. well literally hot; my ass could have passed out from heat exhaustion. anyways.... forget those 1 star ratings, they probably got their cars towed due to being late on their notes, but that aint an issue got a flat, or car can't be ran mechanically they are the ones to call. I hope that AAA has them on speed dial because 777 Towing DID NOT COME THRU AT ALL.Trustindex verifies that the original source of the review is Google. Person at the front desk had an AWFUL attitude from the time I called to verify my car was there. I have a card that was declined and I dont understand why/how, it's a brand new credit card that I just recently activated and that has a $0 balance. I had to call family to ask if they could put the money on my debit card then pay them back using the credit card I had been trying to use at thr tow yard, which tool AGES as there was always some weird reason for why none of the credit cards I tried using would do. Cash was totally acceptable though once I was able to get the money transfered and use their ATM. Crazy how the lady's attitude also dissipated the instant I worked that out. Also, how is it their company is listed everywhere (even their own website, also verified by my initial phone call) as 24 hours, yet they charge an "after hours" pick up fee of $50 passed 5 PM. How can tbere be "after" hours when you're telling people you're 24/7? The claim is that dispatch/tow trucks are available 24/7 but they also allow 24/7 "customer" pickup, so it just doesnt make much sense. This company is super predatory, beware!
